Refund and Returns Policy

Refund & Returns Policy – Aangans

Business Name: Aangans
GSTIN: 08EREPP1709L1ZG
Website: aangans.com
Email: aanganswood@gmail.com
Phone: +91 8306796646
Address: House No. 14 Nehru Colony Ratanada, Jodhpur, Raj. - 342001

Our Commitment

At Aangans, your satisfaction is our top priority. We take great care in delivering high-quality, handcrafted furniture and décor. However, if an item arrives damaged or incorrect, we’re here to help.

Damage During Delivery or Wrong Item Received

  • You must inform us within 24 hours of receiving the product.
  • Share clear digital photos and a video showing the issue.
  • Email details to aanganswood@gmail.com or WhatsApp us at +91 8306796646.

Replacement Process

  • Our support team will respond with return instructions.
  • We will arrange a return pick-up through our trusted logistics partner.
  • Once the item is received and inspected, a replacement will be dispatched within 15 days.

Return Conditions

All returned products must be:

  • Unused and in their original condition
  • Packed with original materials, tags, invoice, courier slip, etc.

Please retain the original packaging until your return period is over. If original packaging is unavailable, the customer is responsible for safe and secure repacking.

Important Notes

  • Customers must inform us of any return or refund request within 24 hours of delivery.
  • Replacement is offered only for damaged or incorrect items.
  • If a suitable replacement is unavailable, a refund will be issued at our discretion.

Refund Policy

As most of our products are custom-made to order, we do not offer refunds for change-of-mind or non-damage reasons.

Refunds are considered only if:

  • The product is received with irreparable damage, and
  • A suitable replacement is not possible.

In such cases:

  • Refunds will be issued to the original payment method.
  • Processed within 7–10 working days after product inspection.

Color & Finish Disclaimer

Our products are photographed under professional lighting. Actual product color/texture may vary slightly due to:

  • Lighting conditions at your home
  • Device screen settings
  • Natural variations in wood and fabric

Minor differences do not qualify as defects or valid reasons for return.

Delivery Damage Protocol

  • Inspect the package at delivery in the presence of the courier.
  • If the box appears damaged, note “PENDING INSPECTION” or “DAMAGED” on the delivery slip.
  • Record a video while unboxing for clarity in case of disputes.

Need Help?

We’re here to assist you!
📧 Email: aanganswood@gmail.com
📱 WhatsApp: +91 8306796646