Each and every one of our furniture pieces is handcrafted by artisans and producers around India. As these items are not mass manufactured and made with natural materials and techniques, please bear with us if you experience any delays or challenges in the production or delivery of your order.
Our commitment is to deliver your new furniture to you after it is lovingly finished, undergoes stringent quality checks and is safely packaged and transported to your door. We endeavour to be in touch with you throughout the process and work with you on any challenges. Your new furniture is the product of many hearts and hands working together from the raw material supplier to the carpenter who will help to assemble your item at home.
So do bear with us through any hiccups, and do read through the below details to know what you can expect with this new addition to your home. Accessories shown in the photograph are meant for representation purposes only, and are not part of the actual product. Each item is unique and no two are exactly alike. Please check the dimensions of your entrance/door to your premise before buying, so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests.
SHIPPING/DOORSTEP SERVICE DELIVERY & DELIVERY TIME
The ordered products shall be delivered to customers as per the below conditions. We ships through trusted delivery partners.
We ship our products to most areas within India.
Bone Inlay Furniture India insures each product during the time it is in transit until it is delivered to you.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.
We also ship internationally, Shipping costs will be additional and vary depending on the purchased product, as well as the method and location of delivery. You can email us on info@aangans.com for international delivery with the selected product, address and zip code
Ready products are typically dispatched within 24-48 hours of order confirmation. Delivery timelines for furniture items can be up to 2-4 weeks as many of our designs are made-to-order and handmade by master craftsmen. If the item is in stock, we aim to ship in 24-48 hours of order confirmation.
All the products are transported and delivered using transport services.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
For made to order pieces, the estimated delivery time is 2-4 weeks starting from the day of order specs confirmation.
For Residences / Offices situated on Ground Floor, Products would be handed over to Doorstep.
For Multi-level buildings, Products would be placed in a secure lobby area after informing the Security desk.
Arrangement of manpower to carry the furniture inside any space would be at customer’s sole responsibility.
RETURNS AND CANCELLATIONS
Cancellation Policy
Order booked once, cannot be cancelled, unless cancelled within, One (1) hour of receipt of an order. No cancellations beyond the stipulated period of One hour shall be allowed. No amount shall be refunded. In such cases, if One Hour have elapsed from the date of the Order of Booking; full amount paid by the Customer will be deemed forfeited.